Customer Excellence - Flexible working hours, profit sharing, *locationless, envy-inducing benefits in driven and ambitious setting

Immediate Start 

Uninspiring, 9 to 5, just-another-cog-in-the-machine, conventional corporate culture so not your thing? 

You’re our kinda person.

Who are we?

SlackVC is an established opportunity ecosystem operating across Ecommerce, Technology and Community. Previously headquartered in Nottingham, now fully remote, with a global presence, we’ve been around since 1999 and count a number of leading brands as clients. 

We’ve got ambitious plans for 2022 and beyond and we’re going through a super-exciting period of growth right now, which means we need more hands on deck.

We’re looking for a passionate, creative and motivated team members to join our team and help us as we enter the next phase of our evolution. With a portfolio of businesses to develop and manage, there’s busy times ahead! 

Are you up for a challenge? Want to join us on this next, exciting leg of our journey? Keep reading…

Health Nutrition FINAL 500x500
Health Nutrition

Health Nutrition is a global seller of health supplements, both direct to consumer and via marketplaces such as Amazon.

We have been selling products online since 2005 and operate in highly competitive markets such as weight loss and sport nutrition.

What will you be doing?

You will be the voice of our customer ensuring excellence in every decision we make. You will be helping support our entire ecosystem to thrive. 

You’ll be working collaboratively with the whole team (find out more about them here), actively supporting the successful scaling of Health Nutrition, whilst also working with the other startups.

This is a ‘roll your sleeves up and get your hands dirty’ type of role. 

If you’re looking to just tell others what to do, this is NOT the role or company for you. 

We are all about empowerment and this role is very much an enabler/facilitator type role.  You will be building and implementing customer excellence throughout, including but not limited to our customer service partner and our community projects. 

You will require a passion for delivering excellence to customers and ideally have helped build community projects in the past. 

We are team shaped – supporting the team is a crucial part of our culture. 

Just another day in the office

Your typical day will be:

  • Collaborating with our internal teams to be the customer advocate internally
  • Work with our external partners to ensure customer excellence 
  • Ensuring light touch frameworks and processors are implemented to build scale into everything we do
  • Removing blockers and simplifying workflows – keeping it simple is one of our core values
  • Work with the JuicyLlama team to build our next generation health community
  • Ensure our brands are always delivering 5 start customer service

This role might be the one for you if:

  • You live and breathe customer experience, data and process
  • You’re results-driven and you have a self-driving and self-motivating personality
  • You love a challenge, you’re not afraid to fail and you have an unbiased view of outcomes
  • You thrive in a fast paced, ever changing environment 
  • You are customer focused and include the customers voice in your work daily
  • You have excellent communication skills and the ability to motivate, inspire and influence those around you 
  • You can work both independently and collaboratively within teams to achieve shared goals
  • You’re eager to learn new things and stay on top of current technology trends
  • You are radically inclusive and can work well with all types of people
  • You have the ability to constantly evolve, improve, adapt and innovate

It’d also be cool (but not absolutely necessary) if...

  • You’ve helped scale communities in the past 
  • You have lead customer service teams in the past 
  • You geek out on improvement / organisational change initiatives

Here’s what you can expect:

We’re an ambitious, driven, and diverse bunch. We work hard and we love what we do. Our work is challenging, fulfilling, fun, and a very important part of our lives. If this sounds like you, we can offer you an exciting role in a friendly, innovative and dynamic business.

We’ll provide you with a flexible, supportive, non-hierarchical working environment where your contribution is encouraged and your voice will be heard. Where you can work your way, and be yourself. We’ll invest in your development, encourage your ideas and reward your efforts. It goes without saying that we work together, as one big team.

Here’s what you’ll get for showing up to work (and working hard, obvs):

  • Competitive salary and profit share arrangement
  • Flexible working hours
    25 days holiday (plus all bank holidays)
  • Excellent training and ongoing personal development

#AllThePerks

  • Fully remote, fully flexible working (you will never be forced into a stuffy office)
  • Private healthcare insurance, contributions towards your personal gym membership (we’re all about being healthy and happy)
  • Quarterly social events (nights out, team activities and more)
  • Loyalty rewards for long service (happy anniversary!)
  • And a whole bunch more – we could go on but surely you’re already sold?

Opportunities without limitations

Our purpose is to create limitless opportunities. Want to become a millionaire? Sure thing! Want to develop your skills in a different direction? Done.

Whatever your ambitions, we have your back. If you are highly motivated and self driving, we will support you all the way.

Even better… Can you help create opportunities for other team members? If you can, you’ll be welcomed with open arms.

Interested?

First, make sure you agree with our core values. These are super important to us. If our values excite and inspire you and you reckon this is the place for you, get your skates on and apply now before someone else beats you to it.

Here’s how to apply:

  1. Email your CV and covering letter to “andy.slack@slackvc.com” with the subject: “Customer Excellence”, include a few paragraphs about yourself, for example, who are you? why do you love what you do? what do you enjoy doing outside of work?
  2. Sit back, chill out, and wait for us to get in touch.

And this is what’ll happen next:

You can expect to hear from us within two working days to let you know whether or not you’ve been invited to interview. And if you’ve read this far, you’ll know by now that we’re not your average company, so you won’t expect an average interview process. It’s totally unique, but thoroughly enjoyable – promise! 

*Locationless

Remote working? Sure, why not?!

We’ve got a growing bunch of remote workers based all over the world, so we’ll consider applications from anywhere. All we ask is:

  • Should you be invited, you will attend an interview either remotely or at a location suitable for both 
  • If you bag the job, you might be asked to spend your first two working weeks at a specific location (we’ll pay your travel and accommodation expenses) so we can get you properly onboarded and making friends with your fellow team members
  • You attend our “all-hands on deck” weeks – the location for these changes from quarter to quarter

What are “all hands” weeks? These are week-long events where team members near and far descend on a location and spend a week collaborating, socialising and having a good laugh. It’s pretty awesome.

We can achieve so much more in a much smaller time frame when we’re all together. And it’s super important for connecting with and building strong relationships with your teammates Especially for our remote workers – it’s kinda difficult to know someone through a screen, don’t you think? Meeting your teammates face to face on the reg is the best way to really get to know them.

Team members agree that all-hands weeks make us work better together! (plus, face-to-face banter is way better)

This is all really important to us, so it’s kinduv non-negotiable.

Recruitment agencies – sorry, but nope.